Success is a long-term project. Engaging our services is the birth of a new brand reality. Sentis is a platform for customer satisfaction. We provide actionable data for businesses looking to continuously improve their brand message and services. No more meaningless ‘stars’, nasty or ‘fake’ reviews. Find out exactly how customers feel, track how services, products and locations are performing, and reward customers for their feedback. Treat customers as family.
Focused feedback is a friend and a business goldmine.
Value customer's opinion and they will be back.
Improve and grow based on specific product data.
Innovate, lead and standout with a customer tool.
Stay ahead with actionable market intelligence.
Measure product satisfaction and performance.
Connecting business and customers is all about product experience. Sentis ratings provide product specific feedback, so customers and businesses can get to the point. Businesses can measure customer experience for each service item, allowing the business to improve in the right places.
‘Stars’, ‘Likes’ and other rating systems lack information and fairness because they fail to distinguish all parts of a customer’s experience. For instance: If a customer didn’t like an appetizer but liked the entrée part of the dinner, what does ‘3 stars’ really means?
Each location, product and service has its customized feedback measurement. A customer can provide specific feedback in real-time, *while having the experience. This direct connection provides actionable and ‘clean’ data, allowing the business to improve their services and offers based on accurate feedback.