Projects

The Sentis Family

 

Success is a long-term project. Engaging our services is the birth of a new brand reality. Sentis is a platform for customer satisfaction. We provide actionable data for businesses looking to continuously improve their brand message and services. No more meaningless ‘stars’, nasty or ‘fake’ reviews. Find out exactly how customers feel, track how services, products and locations are performing, and reward customers for their feedback. Treat customers as family.

The Value of Customer Sentiment

Customers

Focused feedback is a friend and a business goldmine.

Loyalty

Value customer's opinion and they will be back.

Business

Improve and grow based on specific product data.

Brand

Innovate, lead and standout with a customer tool.

Competition

Stay ahead with actionable market intelligence.

Profit

Measure product satisfaction and performance.

Fully Custom

 

Connecting business and customers is all about product experience. Sentis ratings provide product specific feedback, so customers and businesses can get to the point. Businesses can measure customer experience for each service item, allowing the business to improve in the right places.

Fair Ratings

 

‘Stars’, ‘Likes’ and other rating systems lack information and fairness because they fail to distinguish all parts of a customer’s experience. For instance: If a customer didn’t like an appetizer but liked the entrée part of the dinner, what does ‘3 stars’ really means?

Real-time Custom Dashboard. Multiple Location, Products and Services.

 

Each location, product and service has its customized feedback measurement. A customer can provide specific feedback in real-time, *while having the experience. This direct connection provides actionable and ‘clean’ data, allowing the business to improve their services and offers based on accurate feedback.

 

Ace Pizzaria
Delicious
78

Menu

Salad
75
Calamari
84
Soup
45
Beef Au Jus
75
Salmon Tartare
95
Cordial
68

Services

Host
65
Waiter
55
Delay
78
Comfort
52

Ambiance

Seating
71
Music
45
Noise
85
Worthy
69

Cost & Value

Portion
85
Variety
42
Satisfied
75
Clean
39

Presentation

Plating
35
Tables, Counter
34
Bathroom, Floor
45
Social
79

People & Vibe

Socialbility
78
Affluent
24
Intimate
15
Busy
86
Accessible
87
Music
40
Romantic
71
Drinks
85
Sexy Hot
88
Noise
59
Safe
33
Original
78
Stimulating
82
Fashionable
66
Amusing
63
Impressive
59
Rip-off
83
Risky
78
Unfamiliar
82
Regretful
66
Unpleasant
63
Boring
59